Refund & Returns Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

This Refund & Returns Policy applies to all purchases made through DrivingRangeBalls.com (“we,” “our,” or “us”). By placing an order, you agree to the terms outlined below.

1. Return Eligibility

We accept returns within 30 days from the date of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used or damaged by the customer

  • Items not in original condition or packaging

  • Clearance or final sale items (if applicable)

  • Custom or bulk orders (unless defective)

3. 14-Day Right of Withdrawal (UK & EU Customers)

If you are located in the United Kingdom or European Union, you have the legal right to cancel your order within 14 days of receiving your goods, without providing a reason.

To exercise this right:

  • You must notify us in writing within 14 days of delivery.

  • You then have an additional 14 days to return the item.

Refunds will include the standard delivery cost (if applicable), as required by law.

This statutory right does not apply to:

  • Used goods

  • Custom or personalized products

  • Sealed goods that are not suitable for return for hygiene reasons once opened (if applicable)

Nothing in this policy limits your rights under the Consumer Rights Act 2015 (UK) or other applicable consumer protection laws.

4. Return Process

To initiate a return, please contact:

📧 support@drivingrangeballs.com

Include:

  • Your order number

  • The reason for return

  • Photos (if the item is damaged or defective)

If your return is approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection.

  • Approved refunds will be issued to the original payment method.

  • Refunds are processed within 5–10 business days.

Please note that your bank or card issuer may require additional time to process the refund.

6. Damaged or Defective Items

If you receive a damaged or defective item, you must notify us within 7 days of delivery.

We may require:

  • Photographic evidence

  • Description of the issue

If approved, we will offer:

  • A replacement, or

  • A full refund (including shipping costs where required by law)

7. Chargebacks & Payment Disputes

If you initiate a chargeback without first contacting us, we reserve the right to provide proof of delivery and order confirmation to the payment processor.

We encourage customers to contact us first to resolve any issues quickly and fairly.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider.

  3. Contact your bank (processing times vary).

If you have completed these steps and still have not received your refund, please contact us.

9. Contact Information

DrivingRangeBalls.com is operated by:
[Your Legal Company Name]
Registered Address: [Your Business Address]
Email: support@drivingrangeballs.com